Webinar Terms & Conditions

1. Overview

Our Webinars may be delivered in the following formats:

• Live: Conducted via a virtual platform on a scheduled date and time, with real-time access to hosts and/or guest speakers.
• Pre-recorded: Delivered on-demand, with access provided to a previously recorded session.

Webinars may include:

• A presentation, masterclass, training, or event hosted by us or our guest experts.
• Interactive elements (if live), such as chat and Q&A.
• Bonus handouts or worksheets, which may vary by event or offer.
• Replay or recording access, either for a limited time or as a permanent download, as specified at time of registration.

Each Webinar offering will be described on the corresponding checkout, registration, or promotional page. By registering or purchasing, you agree to the terms described for that specific Webinar in addition to these overarching Terms.

2. Registration and Access

You must be over 18 years of age to register. By registering, you confirm that the information provided is accurate and complete. We reserve the right to refuse or revoke access to any registrant at our discretion.

Upon registration, you will receive confirmation and access details via email. It is your responsibility to ensure your email address is accurate and to maintain access to your inbox.

3. Fees and Payments

Fees for Webinars (including access to replays (if applicable) or bundled products) must be paid in full at the time of registration, unless a payment plan or instalment option is specifically offered at checkout. Where a payment plan is selected, you agree to make all instalment payments on time and in full, as outlined during the registration process.

All prices are in Australian dollars and exclusive of applicable taxes. By selecting an instalment plan, you authorise us to charge your nominated payment method on each scheduled payment date. You are responsible for ensuring your payment details remain valid and up to date. Missed or failed payments may result in suspension or revocation of access to the Webinar and its materials, and you may be liable for debt recovery and associated legal fees if payments remain outstanding. Purchases are processed via our nominated payment provider, and you agree to their applicable terms and conditions.

Credit Card Authorisation

We offer visitors who want to purchase from our Website the option to pay for a Webinar by using a credit card or such other method of payment as notified by us from time to time. You authorise us to automatically charge the credit card or debit card provided at the time of registration for the Webinar Fees when they are due and in accordance with these Terms.

Notwithstanding any adjustments made to payment dates by any third party payment provider such as Stripe, you acknowledge and agree that payments must be made on the applicable due dates and you must do all things reasonably necessary to ensure sufficient funds are in place to ensure payments are made on the applicable due dates.

Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or we may suspend or revoke your participation to the Webinar. You will be liable for all outstanding payments, including third party payment provider fees, any costs incurred by us trying to recoup the outstanding Webinar Fees such as debt collection agency costs, including any reasonable legal costs on any Fees that remain outstanding. For the period where your access is restricted or revoked, you acknowledge and agree that we will not be liable to you for any refund of the Webinar Fees due to a failure to pay Webinar Fees due to such restriction or revocation.

4. Cancellation, Refunds & Transfers

Attendee Cancellations

In exceptional circumstances (such as serious illness or force majeure), you may request a transfer to a future Webinar or a credit voucher. All such requests must be submitted in writing to [email protected] at least 48 hours before the scheduled live Webinar, and approval is at our sole discretion.

If a replay-only Webinar has already been accessed or downloaded, no transfer or refund will be granted under any circumstance. If a replay is included in your registration, you will have access to that replay as per the offer terms.

Our Right to Cancel

We reserve the right to cancel, reschedule, or modify any Webinar at our sole discretion. In the event of cancellation or material change, we will notify registrants and may offer an alternative date, access to a recording, or a refund at our discretion.

5. Webinar Conduct

All attendees must engage respectfully. Abusive, offensive, or disruptive behaviour in live chat, Q&A, or other public forum may result in your removal from the Webinar without refund.

We reserve the right to moderate and remove inappropriate content at any time.

6. Recordings & Media Release

By participating in any Webinar (live or pre-recorded), you acknowledge and consent to recording (audio, video, or both). These recordings may be used by us for educational, promotional, or commercial purposes.

If participating in a live Webinar, you may disable your video and audio to remain anonymous. Any messages shared in public chat may be visible in the replay.

Bonus materials, replays, and recordings are for personal use only. They must not be shared, distributed, or repurposed without written permission.

Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.

7. Bonuses

At the time of registration, we may offer bonuses, such as additional resources, templates, mini-trainings, or special access to encourage registration. Bonuses are only available to participants who register while the promotion is active. We reserve the right to change, substitute, or remove bonuses at any time without notice. Bonuses may be time-limited and are not guaranteed for every Webinar.

8. Guest Content

Some Webinars may include guest speakers, interviews, or contributed content. While we make efforts to partner with credible professionals, we do not guarantee the accuracy, quality, or relevance of third-party contributions.

Any guest contributor who provides content or participates in an interview agrees to transfer all intellectual property rights in their contribution to us, or where full assignment is not possible, grants us a non-exclusive, irrevocable, perpetual, royalty-free licence to use, adapt, and repurpose such content.

9. Third Party Providers

Our Webinars may incorporate content, tools, or services provided by third parties (e.g. video platforms, payment gateways, download hosts). While we choose providers with care, we are not responsible for the performance, accuracy, availability, or reliability of third-party systems. Your use of such tools is at your own risk.

10. Online Group Access

Where a Webinar includes access to a private online group (e.g. Facebook group, Slack channel, community forum), you must abide by the group rules, including any rules set by the platform itself. We reserve the right to remove or restrict access without notice if your conduct breaches our guidelines or disrupts the group.

Group access may be time-limited and is not guaranteed to be available indefinitely. We reserve the right to modify or discontinue any community or group access at our sole discretion.

11. Intellectual Property Rights

All Webinar content, including videos, slides, handouts, frameworks, and recordings ("Materials"), are owned by us and protected by intellectual property law.

In relation to the Materials:

• We retain ownership of all Intellectual Property Rights (including Moral Rights) in Materials;
• Subject to payment of the applicable Fees, you are granted a limited right to use the Materials solely for the purposes set out in these Terms, as part of your Webinar participation;
• You will not modify the Materials;
• You will not sub-licence, publish, sell, or otherwise provide the Materials or allow them to be used by third parties; and
• Where you have provided testimonials (in any format), we may use those testimonials to refer to you in our websites, and other media (including social media channels) for the sole purpose of promoting our Webinars.

For the purposes of this clause and the Terms, "Materials" means all tools developed and/or utilised by us in performing the services including, without limitation, Webinar content, workshops, digital products (including ebooks), webinars, audio and videos.

12. International Users

We provide our services and our Webinars within Australia. If you access our Website from a location outside of Australia, you are responsible for compliance with your local laws including those relating to any taxes that may apply to your purchase of the Webinars. You agree that you will not use the Materials accessed through the Webinars in any country or territory in any manner that would be in breach of any applicable laws, regulations or other restrictions.

13. Concerns (Dispute Resolution Procedure)

We are committed to providing a high standard of service. Should you have any concerns or are dissatisfied with the service you have received, please submit your concerns via email to [email protected] and include at a minimum:

• Your name;
• The email address you used to register for the Webinar;
• Details of your concern or complaint;
• Details of what you would like us to do to resolve the matter; and
• Copies of any relevant correspondence.

We will provide you with an acknowledgement of your complaint within 3 business days of receipt. We will aim to resolve your complaint within 14 business days of receipt. If we are unable to address the complaint within 14 business days, we will write to you to explain what is happening with your complaint.

Where a dispute cannot be resolved between the parties, the parties agree to first attempt to resolve the dispute through mediation. The parties will jointly select a mediator, who will be neutral and independent. If the parties are unable to agree on a mediator, they will request a list of mediators from a mutually agreed-upon mediation service and select a mediator from that list.

14. Participant Obligations

By registering for a Webinar, you confirm that you have independently assessed the suitability of the content for your personal or business needs. We do not guarantee that the content is appropriate for your specific circumstances.

You agree to:

• Participate in the Webinar respectfully and in accordance with any instructions we provide;
• Provide accurate information during registration;
• Refrain from sharing access details (e.g. Zoom links, passwords, replay pages) with anyone else;
• Not copy, reproduce, or distribute any part of the Webinar content without written permission.

15. General Guidelines

You must not use our Webinars, Website, or any associated content to:

• Engage in illegal, abusive, or disruptive behaviour;
• Violate any applicable laws or platform rules (e.g. Zoom, Kajabi, etc.);
• Spam other attendees in the chat, promote unrelated products, or solicit business;
• Share or misuse confidential information disclosed during the Webinar;
• Copy, scrape, or reproduce any materials for commercial use;
• Hack, interfere with, or damage our systems, software, or community groups.

We reserve the right to remove or ban any participant at our sole discretion without refund if these obligations are breached.

16. Term and Termination

These Terms remain in effect for as long as you access or participate in any of our Webinars unless terminated earlier. We reserve the right to terminate your access with immediate effect by providing written notice if:

• You fail to pay Webinar fees when due (including instalments);
• You breach any provision of these Terms;
• You engage in conduct that is harmful or potentially harmful to our reputation;
• You disclose confidential information without consent;
• You breach any of our online group rules, platform terms, or community guidelines;
• We determine, in our sole discretion, that mutual trust or confidence has broken down.

Where termination is due to your conduct or breach, we are not obligated to provide a refund. In limited circumstances, and at our sole discretion, we may issue a partial pro-rata refund.

17. Testimonials

On our Website we present real life examples and insights of other people's experiences for illustration purposes only and any results personally achieved are due to the individuals themselves. These testimonials show users what can be possible but are not intended to represent or guarantee that any current or future participants of our Webinars will achieve the same or similar results.

18. Disclaimer

Webinar content is provided "as is" and for general education purposes. We do not provide legal, medical, tax, or financial advice, and any such examples shared during a Webinar are not intended to substitute for professional advice. You participate and apply what you learn at your own risk.

We do not endorse or guarantee any third-party content, services, or guest speakers referenced during the Webinar.

19. Personal Responsibility

You acknowledge that your success and outcomes from participating in any Webinar are dependent on your own efforts, commitment, and actions. We do not promise or guarantee specific results, and all testimonials or examples shown are for illustration purposes only.

You agree to undertake your own due diligence and judgment before applying any strategies or advice shared during a Webinar, and to make decisions based on your own circumstances.

20. No Guarantees

Under no circumstances can we guarantee a particular result, whether financial, business, health-related, or otherwise. Each individual's success is dependent on many factors including but not limited to personal commitment, existing skills, motivation, market conditions, and implementation of the strategies discussed.

You acknowledge and agree that results may differ from person to person and that any client testimonials, case studies, or reviews shared on our Website, emails, or marketing channels are examples only and are not guarantees or promises of actual or future performance.

You agree to undertake your own due diligence and judgment before applying any strategies or advice shared during a Webinar, and to make decisions based on your own circumstances.

21. Warranties

The information and guidance provided in our Webinars is for educational and informational purposes only. While we aim to deliver high-quality content, we make no guarantees, representations, or warranties of any kind, express or implied, regarding:

• Fitness for a particular purpose;
• Accuracy, completeness, or reliability of the content;
• That any result or objective will be achieved by you.

To the fullest extent permitted by law, all express or implied warranties, terms, and conditions not expressly stated in these Terms are excluded.

Mention or reference to any third-party tools, services, or individuals does not constitute an endorsement, sponsorship, or recommendation unless explicitly stated.

22. Liability and Indemnity

To the maximum extent permitted by law:

• We and our agents, contractors, or affiliates are not liable for any loss, injury, damage, or claim arising out of your participation in the Webinar;
• You agree to indemnify us against any loss or damage resulting from your breach of these Terms, including misuse of content or platform access;
• We are not liable for the conduct or contributions of other attendees, guest speakers, or third parties.

You may have consumer guarantees under applicable law. Where required, we will re-supply services or provide a refund in accordance with our obligations under such laws.

23. Confidentiality

You agree not to disclose confidential or proprietary information shared during the Webinar, including by us or other participants, without express permission. This includes business strategies, personal disclosures, or any information marked as confidential.

This obligation does not apply to information that:

• Is publicly available through no fault of your own;
• Was lawfully received from a third party;
• Is required to be disclosed by law or regulatory obligation.

We will also maintain confidentiality of your information in accordance with these Terms and our Privacy Policy.

24. Privacy

We collect and use your personal information for the purposes of delivering the Webinar, communicating with you, and sending marketing communications (with your consent).

Sensitive information, such as business or financial data (if collected), will be handled with care and in line with our privacy obligations.

You can withdraw consent to marketing at any time by clicking "unsubscribe" in our emails or contacting us directly.

25. Miscellaneous

Relationship of Parties

You and we agree that we are independent contractors and that the relationship between you and us does not constitute a partnership, joint venture, agency or the relationship of employer and employee. You must not hold yourself out as being entitled to contract, make any representations or otherwise bind us.

Electronic Communications and Electronic Signatures

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Website, including but not limited to any consent you provide to receive communications from us solely by means of electronic transmission. You further acknowledge and agree that when you click on or tick "I agree", "I consent", or other similarly worded click or tick options by electronic means, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

Non-Disparagement

Without limiting either party's rights, each party agrees not to disparage the other or provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following the Term. Where one party is dissatisfied, the issue must be dealt with in accordance with the dispute resolution provision of these Terms. In the event that either party breaches this provision, the non-breaching party may initiate the dispute resolution process as outlined above, or pursue legal action to seek remedies including injunctive relief and damages, as allowed by applicable laws. The choice between these options will be at the sole discretion of the non-breaching party.

Ability to Amend Terms

We reserve the right to change or to modify these Terms, Webinar benefits or entitlements at any time without notice. In the event that we make changes or replacements to the benefits or entitlements originally offered during the Webinar promotion and if these changes impact participants who are already enrolled in the current Webinar and have not received these benefits, we will make a reasonable effort to ensure that any new benefits or entitlements provided are of an equivalent or comparable value to those being replaced. We will communicate such changes to participants as soon as practicable.

Interpretation of Terms (Validity)

Whenever possible, each provision of the Terms will be interpreted in such a manner as to be effective and valid under applicable law, but if any provision of the Terms is held invalid or unenforceable, the remainder of the Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.

Assignment

You cannot assign the Terms or otherwise deal with the benefit of it or a right under it without our prior written consent. We may assign or novate the Terms or otherwise deal with the benefit of it or right under it without your consent.

Entire Agreement

These Terms constitute our entire agreement with you about the subject matter and supersede all previous agreements, understandings and negotiations, whether oral, written or electronic, in respect to the Website, your use of the Website and attendance at a Webinar.

Governing Law

The formation, construction, performance and enforcement of the Terms will be in accordance with the laws in force in Australia. You and we submit to the non-exclusive jurisdiction of the courts of that jurisdiction.